Service design with applications to health care institutions
By: Barros, Oscar
Material type:
BookSeries: Service systems and innovations in business and society collection.Publisher: New York : Business Expert Press, c2017.Description: xv, 221 p. : ill. ; 23 cm.ISBN: 9781631575709Subject(s): Industrial management | Health services administration | BUSINESS & ECONOMICS / Industrial Management | BUSINESS & ECONOMICS / ManagementDDC classification: 658 BA SE Online resources: Location Map
Summary:
This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general and health services in particular.
| Item type | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
| REGULAR | University of Wollongong in Dubai Main Collection | 658 BA SE (Browse shelf) | Available | T0058568 |
Total holds: 0
1. Introduction --
2. Foundations for health care institutions' design --
3. Health service business design --
4. Health services configuration and capacity design --
5. Health service resource management process design --
6. Health operating management process design --
7. Conclusions --
Notes --
References --
Index.
This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general and health services in particular.